Casework Skills Test Question 71 – Checking a change of address record
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Task type: Error checking
Practice focus: Names, addresses, postcodes and effective dates
Difficulty: Easy
Task
A customer has reported a change of address. Compare the confirmed details with the case system entry and identify every field entered incorrectly.
Source record
| Field | Recorded value |
|---|---|
| Case reference | CW-614208 |
| Full name | Amira Patel |
| Previous address | 44 Grove Street, Liverpool |
| New address | 18 Birch Close, Liverpool |
| New postcode | L18 7QJ |
| Change effective from | 14 July 2026 |
| Mobile number | 07700 914 263 |
| Email address | [email protected] |
Case system entry
| Field | Recorded value |
|---|---|
| Case reference | CW-614208 |
| Full name | Amira Petal |
| Previous address | 44 Grove Street, Liverpool |
| New address | 81 Birch Close, Liverpool |
| New postcode | L18 7GJ |
| Change effective from | 17 July 2026 |
| Mobile number | 07700 914 263 |
| Email address | [email protected] |
Click to reveal the answer
| Incorrect field | System entry | Correct value |
|---|---|---|
| Full name | Amira Petal | Amira Patel |
| New address | 81 Birch Close, Liverpool | 18 Birch Close, Liverpool |
| New postcode | L18 7GJ | L18 7QJ |
| Change effective from | 17 July 2026 | 14 July 2026 |
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