Casework Skills Test Question 77 – Checking a sensitive contact note
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Task type: Error checking
Practice focus: Times, concern categories, safe contact instructions and referral references
Difficulty: Hard
Task
A customer has provided sensitive contact information and safe-contact instructions. Compare the call note with the case system entry and identify every error.
Source record
| Field | Recorded value |
|---|---|
| Case reference | CW-829641 |
| Contact date | 11 August 2026 |
| Contact time | 14:25 |
| Contact method | Inbound phone call |
| Concern category | Risk of financial exploitation |
| Safe time to call | Weekdays 09:30 to 11:00 |
| Alternative number | 07700 912 648 |
| Permission to leave voicemail | No |
| Referral reference | SG-26-18473 |
Case system entry
| Field | Recorded value |
|---|---|
| Case reference | CW-829641 |
| Contact date | 11 August 2026 |
| Contact time | 14:52 |
| Contact method | Inbound phone call |
| Concern category | Housing insecurity |
| Safe time to call | Weekdays 09:30 to 13:00 |
| Alternative number | 07700 912 684 |
| Permission to leave voicemail | Yes |
| Referral reference | SG-26-18473 |
Click to reveal the answer
| Incorrect field | System entry | Correct value |
|---|---|---|
| Contact time | 14:52 | 14:25 |
| Concern category | Housing insecurity | Risk of financial exploitation |
| Safe time to call | Weekdays 09:30 to 13:00 | Weekdays 09:30 to 11:00 |
| Alternative number | 07700 912 684 | 07700 912 648 |
| Permission to leave voicemail | Yes | No |
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