Casework Skills Test Question 85 – Checking a translated correspondence request
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Task type: Error checking
Practice focus: Languages, document types, deadlines and delivery channels
Difficulty: Easy
Task
A customer has requested accessible translated correspondence. Compare the request confirmation with the case system entry and identify every error.
Source record
| Field | Recorded value |
|---|---|
| Case reference | CW-925314 |
| Customer name | Rhys Morgan |
| Language | Welsh |
| Accessible format | Large print |
| Document requested | Request for further evidence |
| Required by | 18 January 2027 |
| Provider reference | TR-30748 |
| Delivery channel | Secure inbox |
| Formatting instruction | Use 18-point text |
Case system entry
| Field | Recorded value |
|---|---|
| Case reference | CW-925314 |
| Customer name | Rhys Morgan |
| Language | Irish |
| Accessible format | Large print |
| Document requested | Decision notice |
| Required by | 19 January 2027 |
| Provider reference | TR-30748 |
| Delivery channel | Post |
| Formatting instruction | Use 18-point text |
Click to reveal the answer
| Incorrect field | System entry | Correct value |
|---|---|---|
| Language | Irish | Welsh |
| Document requested | Decision notice | Request for further evidence |
| Required by | 19 January 2027 | 18 January 2027 |
| Delivery channel | Post | Secure inbox |
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