Below you’ll find our latest Civil Service advice. Use the search function above to find guidance on your issue, or visit Get Tailored Advice to submit your own question.
Turning Ordinary Teamwork Into Strong Working Together Evidence Hello, I am applying for an EO role and my Working Together example is about helping another team manage a shared inbox during staff shortages. I attended a call, divided the work with them and completed some of their urgent cases. Everyone was polite and the inbox…
Showing Seeing the Big Picture Through Operational Work Hello, I work in an operational processing team and am applying for an EO role. I do not write policy or attend senior strategy meetings, so I struggle with Seeing the Big Picture. I have an example where a policy update changed the evidence customers needed to…
Using a Failed Project in a Civil Service Behaviour Statement Hello, I am applying for an SEO delivery role. My strongest example involves a digital project that did not launch on the planned date because a supplier dependency failed late in testing. I had identified the risk, escalated it and prepared a fallback, but senior…
Including Reflection in a Civil Service Behaviour Statement Hello, I am writing a HEO Changing and Improving statement about introducing a new quality check. The change worked, but adoption was slower than expected because I involved frontline colleagues too late. I later changed the rollout approach and used earlier workshops on the next process improvement….
Writing a Civil Service Behaviour Result Without a Percentage Hello, I am applying for an EO complaints role. My example is about rewriting a confusing customer response template after noticing repeated questions and inconsistent explanations. The new version was adopted and managers said the replies were clearer, but we did not track complaint volumes or…
Cutting an Overlong Situation Section in a Behaviour Statement Hello, I am applying for an AO role and my behaviour statements keep running over 250 words. The situation often takes 100 to 120 words because I explain the organisation, the customer, the team structure and everything that happened before I became involved. When I shorten…
Using the Official Behaviour Criteria in a Civil Service Statement Hello, I am applying for HEO roles and use the official behaviour points as a checklist. My draft includes sentences such as “I ensured the most appropriate resources were available” and “I regularly monitored work against milestones”. Those phrases match the Delivering at Pace criteria,…
Covering All Behaviour Criteria With One Civil Service Example Hello, I am applying for an SEO role and the behaviour has six separate criteria. The application asks for one 250-word statement, so I assume one example must cover all of them. My chosen example covers most points naturally, but I have added two short sentences…
Turning Routine Work Into a Strong Civil Service Behaviour Example Hello, I am applying for AO roles and most of my experience is routine administration. I process invoices, update records, answer queries and follow set procedures. I do not have a major crisis or project to write about. One example is when I noticed that…
What to Include in the Civil Service Employment History Box Hello, I am completing an AO application with separate boxes for Employment History and Previous Skills and Experience. The Employment History box has plenty of space, but the form does not explain how much detail it wants. I currently have employer names, job titles, dates…