How do I show Seeing the Big Picture in an operational role?

Showing Seeing the Big Picture Through Operational Work

Hello,

I work in an operational processing team and am applying for an EO role. I do not write policy or attend senior strategy meetings, so I struggle with Seeing the Big Picture.

I have an example where a policy update changed the evidence customers needed to provide. I read the new guidance, explained the impact to colleagues and changed the way I prioritised cases so vulnerable customers were contacted first.

Is that enough to show the wider picture?

Quick Answer

Yes. Seeing the Big Picture can be shown by understanding how operational work supports wider objectives, keeping up with changes and adjusting priorities around stakeholder needs. You do not need to write policy. The statement must connect your task to the wider service outcome.

Read our EO Seeing the Big Picture Behaviour Statements for the full guidance.

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How I Would Build the Wider Context Around Your Operational Example

Continue reading to see how I would connect the policy update, customer impact and changed priorities without making the statement sound strategic beyond your role.

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