Can I use an example where the result was difficult to measure?
Writing a Civil Service Behaviour Result Without a Percentage
Hello,
I am applying for an EO complaints role. My example is about rewriting a confusing customer response template after noticing repeated questions and inconsistent explanations.
The new version was adopted and managers said the replies were clearer, but we did not track complaint volumes or response times before and after the change. I do not have a percentage or formal performance measure.
Can I still use the example?
Quick Answer
Yes. A result can be credible without a percentage when you use observable evidence such as adoption, fewer corrections, clearer feedback, improved consistency or a completed service outcome. Do not invent precision that was never measured.
Read our EO Behaviour Statements for the full guidance.
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How I Would Build a Credible Result From the Evidence You Actually Have
Continue reading to see which non-numerical outcomes I would use, how to avoid weak praise-based results and what further evidence may already exist.
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