Casework Skills Test Question 5 – Reviewing evidence for a damaged parking permit
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Difficulty: Hard
Background
A customer has asked for a replacement parking permit. You are deciding how the evidence should be treated.
Information provided
Replacement guidance
A damaged permit can be replaced without charge if the serial number is fully readable in the photograph supplied. A lost permit replacement costs £12.
Customer statement
My permit went through the washing machine and is badly damaged. I have attached a photograph and paid £12 because I need a replacement quickly.
Image review note
The photograph shows the permit, but the final two digits of the serial number are obscured.
Payment record
A payment of £12 was received with the request.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The uploaded photograph is likely to be insufficient for a free damaged-permit replacement.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The £12 payment probably proves that the customer accepts the permit was lost.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
The full serial number can be confirmed from another internal record.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The customer reported the permit as lost.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Probably True |
| Statement 2 | Probably False |
| Statement 3 | Cannot Say |
| Statement 4 | Definitely False |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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