Civil Service Judgement Test practice questions with action ratings and explanations.
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: Grade 7/Grade 6 Scenario A pilot of a new operating model has produced mixed staff feedback. The transformation lead sends the board a summary containing only…
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: AA and AO Scenario You work in an application processing team that deals directly with members of the public. A customer calls because the published service…
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: EO Scenario Cases move from your team to a specialist team for a final decision. Customers have complained about receiving no update during the transfer. Your…
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: Grade 7/Grade 6 Scenario A transformation programme is six weeks behind schedule. The sponsor proposes announcing the new operating model before staff representatives see it, arguing…
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: AA and AO Scenario Two hours before the daily case deadline, the main recording system stops working. An approved secure offline template is available, but several…
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: Grade 7/Grade 6 Scenario Your department has announced a new hybrid working model. A disability staff network says the main briefing assumed that everyone can attend…
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: HEO/SEO Scenario Rina is the senior specialist on a cross-team project. She has started sending corrections to Ahmed's work directly to senior stakeholders without speaking to…
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: EO Scenario You are reviewing applications for a small support scheme. An applicant asks for two extra weeks to provide one document because they have been…
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: AA and AO Scenario You are updating a customer letter because a service office is moving. The approved template directs everyone to an online contact form….
← Previous question | Back to question bank | Next question → Read the scenario and rate every action independently. Several actions can receive the same rating. Practice level: Grade 7/Grade 6 Scenario A director chose one route for a national pilot despite concerns raised during planning. Early data now shows that rural users are…