Civil Service Judgement Test Question Bank
Related guide: Civil Service Judgement Test Example Questions and Answers
Use this Civil Service Judgement Test question bank to practise rating realistic workplace actions as Counterproductive, Ineffective, Fairly Effective or Effective.
The bank contains 100 original questions covering AA and AO, EO, HEO and SEO, and Grade 7 and Grade 6 responsibility levels. The order is mixed across grades and behaviours.
On this page
How to use this question bank
Each question gives you one workplace scenario and four possible actions. Rate each action independently. Several actions can receive the same rating.
Use the click-to-reveal answer above the member lock to check the four ratings. The full explanation for every action appears in the member section of the question.
The four answer ratings
Counterproductive
An unacceptable action that would make the situation worse.
Ineffective
A poor action that would not help the situation.
Fairly Effective
A useful action that would be of some help to the situation.
Effective
A good action that would help to resolve the situation.
Civil Service Judgement Test practice questions
- Judgement Test Question 1 – Uneven team workload
- Judgement Test Question 2 – Peer review is causing tension in the team
- Judgement Test Question 3 – Helping a new starter
- Judgement Test Question 4 – Missed appointments caused by unclear letters
- Judgement Test Question 5 – A high performer intimidates other specialists
- Judgement Test Question 6 – Missed complaints handover
- Judgement Test Question 7 – A colleague challenges how a change will affect part-time staff
- Judgement Test Question 8 – A supplier lead bypasses you to lobby senior leaders
- Judgement Test Question 9 – Remote staff are missing key decisions
- Judgement Test Question 10 – Regional leaders give different service standards
- Judgement Test Question 11 – Complex cases threaten the weekly target
- Judgement Test Question 12 – A shortcut helps one team and harms another
- Judgement Test Question 13 – Duplicate appointment records
- Judgement Test Question 14 – A manager alleges favouritism in development opportunities
- Judgement Test Question 15 – Choosing service channels within a fixed budget
- Judgement Test Question 16 – The senior team has stopped challenging its chief executive
- Judgement Test Question 17 – Specialist team will not share guidance
- Judgement Test Question 18 – Duplicate document uploads
- Judgement Test Question 19 – Two directors compete for scarce analysts
- Judgement Test Question 20 – A delivery partner missed a key decision meeting
- Judgement Test Question 21 – Backlog caused by a poor team handover
- Judgement Test Question 22 – Caller with a hearing difficulty
- Judgement Test Question 23 – Dismissive comment during a planning meeting
- Judgement Test Question 24 – The team disagrees about time spent with distressed customers
- Judgement Test Question 25 – Urgent data return during staff absence
- Judgement Test Question 26 – Staff give customers different advice
- Judgement Test Question 27 – Two competing deadlines
- Judgement Test Question 28 – Recording data after a policy change
- Judgement Test Question 29 – A stakeholder wants an operational lead excluded
- Judgement Test Question 30 – A sponsor asks for a more positive risk assessment
- Judgement Test Question 31 – Reviewing office opening hours
- Judgement Test Question 32 – Partner challenge to a fixed deadline
- Judgement Test Question 33 – A technical expert dismisses frontline evidence
- Judgement Test Question 34 – Pressure to soften a risk briefing
- Judgement Test Question 35 – Two colleagues blame each other for a failed handover
- Judgement Test Question 36 – A senior manager refuses support as their wellbeing declines
- Judgement Test Question 37 – A colleague is pulled between two programmes
- Judgement Test Question 38 – A director shuts down a new deputy director
- Judgement Test Question 39 – Angry customer in a queue
- Judgement Test Question 40 – People have stopped raising risks
- Judgement Test Question 41 – A transformation lead filters out critical feedback
- Judgement Test Question 42 – Delayed application update
- Judgement Test Question 43 – Disputed responsibility for customer updates
- Judgement Test Question 44 – A sponsor wants to skip engagement to recover time
- Judgement Test Question 45 – System outage before deadline
- Judgement Test Question 46 – A staff network challenges an exclusionary change briefing
- Judgement Test Question 47 – Feedback that undermines a colleague
- Judgement Test Question 48 – Request for more time to provide evidence
- Judgement Test Question 49 – Office move letter
- Judgement Test Question 50 – A director resists revisiting a failing decision
- Judgement Test Question 51 – Public enquiries after a national announcement
- Judgement Test Question 52 – A colleague lacks confidence presenting
- Judgement Test Question 53 – Saturday rota and caring needs
- Judgement Test Question 54 – A colleague challenges a decision after it is made
- Judgement Test Question 55 – The senior team is divided after an unpopular decision
- Judgement Test Question 56 – Owning an incorrect team instruction
- Judgement Test Question 57 – Wrong address on confidential letter
- Judgement Test Question 58 – Giving a new starter broader experience
- Judgement Test Question 59 – Team response to filing errors
- Judgement Test Question 60 – Conflicting evidence in a support claim
- Judgement Test Question 61 – A partner lead criticises your team in a meeting
- Judgement Test Question 62 – Urgent figures and routine cases
- Judgement Test Question 63 – Sensitive complaint raised at reception
- Judgement Test Question 64 – A colleague becomes defensive about feedback
- Judgement Test Question 65 – Private office and operations blame each other
- Judgement Test Question 66 – Building skill after repeated briefing errors
- Judgement Test Question 67 – Repeated missing form dates
- Judgement Test Question 68 – A partner withdraws support after being overlooked
- Judgement Test Question 69 – Outdated identity evidence note
- Judgement Test Question 70 – An experienced director refuses to delegate
- Judgement Test Question 71 – A senior leader asks for an immediate commitment
- Judgement Test Question 72 – Giving credit for a colleague's idea
- Judgement Test Question 73 – An experienced colleague takes over an urgent task
- Judgement Test Question 74 – Incorrect stock figure
- Judgement Test Question 75 – A specialist keeps knowledge to themselves
- Judgement Test Question 76 – Mixed feedback from a casework pilot
- Judgement Test Question 77 – A colleague says the workload is affecting them
- Judgement Test Question 78 – Public email full of jargon
- Judgement Test Question 79 – An external partner threatens to withdraw after public criticism
- Judgement Test Question 80 – Replacing duplicated team trackers
- Judgement Test Question 81 – One department dominates a cross-government group
- Judgement Test Question 82 – Selecting cases for a quality review
- Judgement Test Question 83 – Policy and operations blame each other after public criticism
- Judgement Test Question 84 – A partner distrusts a new change programme
- Judgement Test Question 85 – Feedback about slow case notes
- Judgement Test Question 86 – Two specialists give conflicting advice
- Judgement Test Question 87 – Leaders disagree over speed and support for complex users
- Judgement Test Question 88 – The team is anxious about a restructure
- Judgement Test Question 89 – Online form fails an accessibility check
- Judgement Test Question 90 – Inappropriate joke at work
- Judgement Test Question 91 – A remote colleague is being talked over
- Judgement Test Question 92 – A policy lead dismisses lived experience
- Judgement Test Question 93 – Flood warning and public service demand
- Judgement Test Question 94 – New booking system
- Judgement Test Question 95 – A user group says the consultation was tokenistic
- Judgement Test Question 96 – Covering an unfamiliar reception task
- Judgement Test Question 97 – A head of profession questions your team in front of a client
- Judgement Test Question 98 – Preparing colleagues for revised checks
- Judgement Test Question 99 – Shortcut around evidence checks
- Judgement Test Question 100 – A peer director redirects your team through informal requests
Members can unlock the complete CSJT rating method below, including how to distinguish Effective from Fairly Effective and how to spot responses that sound reasonable while leaving the main problem unresolved.
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